Return & Refund Policy
Last updated: July 2026
At The Village Saver.shop, we want you to shop with confidence. If you are not fully satisfied with your purchase, you may request a return in accordance with the policy below.
By placing an order on our website, you agree to the terms outlined in this policy.
1. 30-Day Return Period
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return, items must be:
• In the same condition as received
• Unused, unworn, and undamaged
• In original packaging where possible
• With all tags, labels, and accessories included
• In a resaleable condition
Items that are used, damaged by the customer, incomplete, or not in resaleable condition may not be eligible for a refund.
2. Non-Returnable Items
Certain items cannot be returned, including:
• Gift cards
• Final sale or clearance items (if marked as non-returnable)
• Personalised or custom-made products
• Items that have been used, damaged, or altered after delivery
• Hygiene-related items once opened or used (if applicable)
If you are unsure whether your item is eligible, please contact us before returning it.
3. How to Start a Return
To request a return, please contact us:
Email: support@thevillagesaver.shop
Please include:
• Order number
• Item(s) you wish to return
• Reason for return
• Photos (if damaged, faulty, or incorrect)
Once approved, we will provide return instructions.
Items sent back without approval may not be accepted.
4. Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately with:
• Order number
• Description of the issue
• Clear photos or videos
We will review and provide a replacement, refund, or suitable solution.
5. Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
• Refunds are issued to your original payment method
• Processing time depends on your bank or payment provider
• It may take several business days to appear in your account
6. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is:
• Damaged
• Defective
• Incorrect
In these cases, we will provide instructions to resolve the issue.
We recommend using a tracked shipping service, as we are not responsible for lost return parcels.
7. Order Cancellations
Orders can only be cancelled before dispatch.
Once an order has been processed or shipped, it cannot be cancelled and must be returned after delivery.
8. Exchanges
If you wish to exchange an item, please contact us first.
Exchanges depend on stock availability.
9. Your Legal Rights
This policy does not affect your statutory rights under UK consumer protection laws.
10. Contact Us
The Village Saver.shop
Email: support@thevillagesaver.shop
Address: 52-54 Market St, New Mills, High Peak SK22 4AA, United Kingdom