Shipping Policy

Last updated: July 2026

This Shipping & Delivery Policy explains how The Village Saver.shop processes, ships, and delivers orders placed through our website.

By placing an order, you agree to the terms outlined below.

1. General

All orders are subject to product availability.

We aim to ensure that stock information is accurate, but in rare cases items may become unavailable after purchase.

If this happens, we will offer:

• A replacement item (if available), or
• A full refund for the unavailable product

2. Shipping Area

We currently deliver within the United Kingdom only.

International shipping is not available at this time.

3. Processing Time

Orders are processed within:

• 1 to 3 business days after payment confirmation
• Monday to Friday (excluding public holidays)

Processing includes order verification, packaging, and dispatch preparation.

4. Delivery Options

Economy Shipping

Delivery time: 5 to 8 business days
Cost: Free

Standard Shipping

Delivery time: 3 to 4 business days
Cost: £15.00 GBP

Delivery times are estimates and may vary depending on courier and location.

5. Delivery Timeframes

Please note:

• Delivery time starts after dispatch, not after ordering
• Delivery dates are estimates, not guarantees
• Delays may occur due to weather, courier issues, or peak periods

6. Shipping Confirmation & Tracking

Once your order is dispatched, you will receive a confirmation email.

If tracking is available, it will be provided via email or courier update.

7. Incorrect Address

Customers are responsible for providing correct shipping details.

The Village Saver.shop is not responsible for:

• Delayed deliveries
• Lost parcels
• Returned orders due to incorrect addresses

If you notice an error, contact us immediately at:

Email: support@thevillagesaver.shop

8. Delivery Issues

If your order has not arrived within the expected timeframe, please contact our support team.

We will investigate with the courier to resolve the issue as quickly as possible.

9. Lost or Delayed Shipments

In case of significant delay or lost shipment, we will:

• Contact the courier
• Open an investigation
• Provide a resolution based on courier findings

10. Damaged Items

If your order arrives damaged, please contact us within a reasonable time and include:

• Order number
• Photos of the packaging and product

We will assess the issue and offer a suitable solution.

11. Cancellations

Orders can be cancelled before dispatch only.

Once an order has been shipped, it cannot be cancelled.

Please refer to our Return & Refund Policy.

12. Returns

For returns, refunds, and damaged items, please refer to our Return & Refund Policy.

13. Contact Us

The Village Saver.shop
Email: support@thevillagesaver.shop
Address: 52-54 Market St, New Mills, High Peak SK22 4AA, United Kingdom